A non-binary person is someone who does not identify as exclusively a man or a woman. In really simple terms, someone who is non-binary might feel like a mix of genders, or like they have no gender at all.
This flag is the symbol of a movement that has persevered to stand taller than ever before. Get yours now and become an even bigger part of it all.
*This definition is neither comprehensive nor inviolable, but it’s a work in progress toward those goals. With identity terms, trust the person who is using the term and their definition of it above any dictionary. These definitions are the creation of a cultural commons: emails, online discussions, and in-person chats.
FAQs
What countries do you ship to?
We ship our products worldwide. Please be aware that depending on your country’s regulations, international orders may be subject to additional duties and fees. Customs policies vary widely from country to country. In rare occasions custom agents may delay delivery of some packages.
When will my order ship?
Our products usually ship within 5-7 business days! However, shipping could take a longer time if we have a lot of orders due to a new launch product or sale! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
What are the estimated delivery times on my order?
For orders from United States, Australia, Canada, France, United Kingdom, Germany, Austria, Belgium, Switzerland, Denmark, Spain, Finland, Italy, Japan, Korea (South), Luxembourg, Netherlands, Norway, New Zealand, Poland, Portugal, Russian Federation, Sweden, and Singapore, estimated delivery time is 35-70 Days.
For the rest of the world, delivery time is 5-8 weeks.
Please note that delivery time may take longer due to the courier transit time.
How do I change something on my order?
If you need to change or cancel your order, please contact us immediately (ideally within 24 hours). Once our warehouse has processed your order, we will be unable to make any changes. Please make sure to enter the proper shipping address.
How can I track my orders?
After your order has been shipped, we will send you a confirmation email with the tracking number. You can utilize our easy integrated tracking system on our website as well.
You can also track your package with your local's post office tracking system (if available).
Will my items be delivered together in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
How can I change the shipping address when I accidentally entered wrong shipping details?
Customers can change their order details before the order has been processed (ideally within 24 hours after the order was placed). Please contact us at support@pridepalace.lgbt if you need to do so.
Return Policy
We will gladly replace any damaged item due to shipping. You can exchange for the same product you have purchased within 14 days of delivery. Please contact our customer support team at support@pridepalace.lgbt for additional assistance. Please include a photo of your damaged item so we can assist you quicker.
How long does it take to process my refund?
After we receive your request and determined that you are eligible for a refund, we will process your refund within 48 hours. It will take 5-10 days for the refund amount to appear on your original payment method.
OUR STORY
They say humans need 8 hugs a day to survive, and 12 to thrive. Being loved is a human need, and at Pride Palace we believe everyone deserves to be loved. Love doesn't see colors, it doesn't care about age or race or religion or gender. We're here to remind the world of that, because somewhere along the way we seem to have forgotten that we're all made of the same stuff. In the midst of all the confusion, hatred and inequality we face today, we’ve made it our mission to make everyone feel loved, accepted, and valued -- no matter who they are. We’re here to give a voice to those who are tired of being hushed, to give love to those who need it most. That's how we’re building Pride Palace: One story at a time, and you’re up next. We're more than just a brand, we're a way of life - and we’re building a better world for us all.
CHARITABLE DONATIONS
In addition to spreading love, we here at Pride Palace have acknowledged that we can do so much more. That's why when you buy from us, we'll donate a portion of our proceeds to charitable organizations in an effort to overcome adversity. To us, you're more than just a customer, you're a part of our growing family that’s building a better world for us all. Together, we can make a change and help bring love and hope into the lives of those who need it most.
Whether you want some love from our family, that last push you need to make the decision to come out, or you want to inspire others with your own story, we're here to help. Share your story with us for a chance to have us share it on our website, Instagram, and/or Facebook page!
If you wish to remain anonymous, just write "anonymous" in the name section. We respect your desire for privacy.
We support each other
Our Story
They say humans need 8 hugs a day to survive, and 12 to thrive. Being loved is a human need, and at Pride Palace we believe everyone deserves to be loved. Love doesn't see colors, it doesn't care about age or race or religion or gender. We're here to remind the world of that, because somewhere along the way we seem to have forgotten that we're all made of the same stuff.
What Makes Us
In the midst of all the confusion, hatred and inequality we face today, we’ve made it our mission to make everyone feel loved, accepted, and valued -- no matter who they are. We’re here to give a voice to those who are tired of being hushed, to give love to those who need it most. That's how we’re building Pride Palace: One story at a time, and you’re up next. We're more than just a brand, we're a way of life - and we’re building a better world for us all.
What we are meant to do
CHARITABLE DONATIONS
In addition to spreading love, we here at Pride Palace have acknowledged that we can do so much more. That's why when you buy from us, we'll donate a portion of our proceeds to charitable organizations in an effort to overcome adversity. To us, you're more than just a customer, you're a part of our growing family that’s building a better world for us all. Together, we can make a change and help bring love and hope into the lives of those who need it most.
