What countries do you ship to?

We ship our products worldwide. Please be aware that depending on your country’s regulations, international orders may be subject to additional duties and fees. Customs policies vary widely from country to country. In rare occasions custom agents may delay delivery of some packages.

When will my order ship?

Our products usually ship within 5-7 business days! However, shipping could take a longer time if we have a lot of orders due to a new launch product or sale! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.  

What are the estimated delivery times on my order?

For orders from United States, Australia, Canada, France, United Kingdom, Germany, Austria, Belgium, Switzerland, Denmark, Spain, Finland, Italy, Japan, Korea (South), Luxembourg, Netherlands, Norway, New Zealand, Poland,  Portugal, Russian Federation, Sweden, and Singapore, estimated delivery time is 9-12 Days.

For the rest of the world, delivery time is 2-3 weeks.

Please note that delivery time may take longer due to the courier transit time.

How do I change something on my order?

How can I track my orders?

After your order has been shipped, we will send you a confirmation email with the tracking number. You can utilize our easy integrated tracking system on our website as well.

You can also track your package with your local's post office tracking system (if available).

Or simply Click Here to track your order. 

 Will my items be delivered together in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

How can I change the shipping address when I accidentally entered wrong shipping details?

Customers can change their order details before the order has been processed (ideally within 24 hours after the order was placed). Please contact us at support@pridepalace.lgbt if you need to do so.

Return Policy

We will gladly replace any damaged item due to shipping. You can exchange for the same product you have purchased within 14 days of delivery. Please contact our customer support team at support@pridepalace.lgbt for additional assistance. Please include a photo of your damaged item so we can assist you quicker. 

How long does it take to process my refund?

After we receive your request and determined that you are eligible for a refund, we will process your refund within 48 hours. It will take 5-10 days for the refund amount to appear on your original payment method.