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FAQs
When will my order ship?
Our products usually ship within 5-7 business days! However, shipping could take a longer time if we have a lot of orders due to a new launch product or sale! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How do I change something on my order?
If you need to change or cancel your order, please contact us immediately (ideally within 24 hours). Once our warehouse has processed your order, we will be unable to make any changes. Please make sure to enter the proper shipping address.
How can I track my orders?
After your order has been shipped, we will send you a confirmation email with the tracking number. You can utilize our easy integrated tracking system on our website as well.
You can also track your package with your local's post office tracking system (if available).
Or simply Click Here to track your order.
How can I change the shipping address when I accidentally entered wrong shipping details?
Customers can change their order details before the order has been processed (ideally within 24 hours after the order was placed). Please contact us at support@pridepalace.lgbt if you need to do so.
Return Policy
We will gladly replace any damaged item due to shipping. You can exchange for the same product you have purchased within 14 days of delivery. Please contact our customer support team at support@pridepalace.lgbt for additional assistance. Please include a photo of your damaged item so we can assist you quicker.
How long does it take to process my refund?
After we receive your request and determined that you are eligible for a refund, we will process your refund within 48 hours. It will take 5-10 days for the refund amount to appear on your original payment method.