Too comfortable and full of pride!
FAQs
What countries do you ship to?
We ship our products worldwide. Please be aware that depending on your country’s regulations, international orders may be subject to additional duties and fees. Customs policies vary widely from country to country. In rare occasions custom agents may delay delivery of some packages.
When will my order ship?
Our products usually ship within 5-7 business days! However, shipping could take a longer time if we have a lot of orders due to a new launch product or sale! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
What are the estimated delivery times on my order?
For orders from United States, Australia, Canada, France, United Kingdom, Germany, Austria, Belgium, Switzerland, Denmark, Spain, Finland, Italy, Japan, Korea (South), Luxembourg, Netherlands, Norway, New Zealand, Poland, Portugal, Russian Federation, Sweden, and Singapore, estimated delivery time is 9-12 Days.
For the rest of the world, delivery time is 2-3 weeks.
Please note that delivery time may take longer due to the courier transit time.
How do I change something on my order?
If you need to change or cancel your order, please contact us immediately (ideally within 24 hours). Once our warehouse has processed your order, we will be unable to make any changes. Please make sure to enter the proper shipping address.
How can I track my orders?
After your order has been shipped, we will send you a confirmation email with the tracking number. You can utilize our easy integrated tracking system on our website as well.
You can also track your package with your local's post office tracking system (if available).
Or simply Click Here to track your order.
Will my items be delivered together in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
How can I change the shipping address when I accidentally entered wrong shipping details?
Customers can change their order details before the order has been processed (ideally within 24 hours after the order was placed). Please contact us at support@pridepalace.lgbt if you need to do so.
Return Policy
We will gladly replace any damaged item due to shipping. You can exchange for the same product you have purchased within 14 days of delivery. Please contact our customer support team at support@pridepalace.lgbt for additional assistance. Please include a photo of your damaged item so we can assist you quicker.
How long does it take to process my refund?
After we receive your request and determined that you are eligible for a refund, we will process your refund within 48 hours. It will take 5-10 days for the refund amount to appear on your original payment method.
OUR STORY
Pride Palace is an apparel company that started in 2019 aimed at making all people feel loved, accepted, and valued. Pride is the confidence and self-respect as expressed by members of a group, typically one that has been socially marginalized based on their shared identity, culture, and experience. Through our products, we encourage all people to physically embrace their pride and showcase their support for the LGBTQ+ community. In doing so, we hope to help all people to spread love and be full of Pride. Whether you identify as a member of the LGBTQ+ community or are an ally, we support you and hope you will join our palace of equality. We're more than just a brand, we're a way of life - and together can build a better world for us all.
Our mission isn’t to sell products; it’s to give products a larger purpose. We believe that we were all placed in the world for a purpose. At Pride Palace, we believe that purpose is to spread love, acceptance, and support to all. Love doesn't see colors, nor does it discriminate against race, religion, or gender. Love is a human right, and at Pride Palace, we believe everyone deserves to be loved.
CHARITABLE DONATIONS & MORE
Amid all the violence, hatred, and inequality in the world today, we are here to amplify the voices of all marginalized individuals. Each month we donate a percentage of our profits to charity, spotlight the voices of influencers, and remain committed to sharing essential messages related to the LGBtQ+ community. Through our strong digital presence, Pride Palace uses our platforms to raise awareness and spark conversations that benefit the community. We will continue to show our pride and not allow our LGBTQ+ friends, family, and neighbors to fight the battle for equality alone.
Whether you want some love from our family, that last push you need to make the decision to come out, or you want to inspire others with your own story, we're here to help. Share your story with us for a chance to have us share it on our website, Instagram, and/or Facebook page!
If you wish to remain anonymous, just write "anonymous" in the name section. We respect your desire for privacy.
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Our Story
Pride Palace is an apparel company that started in 2019 aimed at making all people feel loved, accepted, and valued. Pride is the confidence and self-respect as expressed by members of a group, typically one that has been socially marginalized based on their shared identity, culture, and experience. Through our products, we encourage all people to physically embrace their pride and showcase their support for the LGBTQ+ community. In doing so, we hope to help all people to spread love and be full of Pride. Whether you identify as a member of the LGBTQ+ community or are an ally, we support you and hope you will join our palace of equality. We're more than just a brand, we're a way of life - and together can build a better world for us all.
What Makes Us
Our mission isn’t to sell products; it’s to give products a larger purpose. We believe that we were all placed in the world for a purpose. At Pride Palace, we believe that purpose is to spread love, acceptance, and support to all. Love doesn't see colors, nor does it discriminate against race, religion, or gender. Love is a human right, and at Pride Palace, we believe everyone deserves to be loved.
What we are meant to do
CHARITABLE DONATIONS
In addition to spreading love, we here at Pride Palace have acknowledged that we can do so much more. That's why when you buy from us, we'll donate a portion of our proceeds to charitable organizations in an effort to overcome adversity. To us, you're more than just a customer, you're a part of our growing family that’s building a better world for us all. Together, we can make a change and help bring love and hope into the lives of those who need it most.
